该外籍人才来自【Yollyolly】的 外籍人才库 |
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外籍人才简介
CAREER SUMMARY Quality Assurance Manager July 15 – Present Insure4Retirement ¨ Managing a small team of 6 people including sickness/holiday grievances. ¨ Detailed planning and commitment to deadlines in order to meet quality standards. ¨ Creating of standard operating practices. ¨ Regular meetings to communicate progress, plans. ¨ Communication through-out the business with managers and other employees regarding results/areas of concern. ¨ Business trips to other parts of the AJG group in a bid to liaise with my counterparts around the UK. ¨ Interviewing and hiring staff for my team.
CIT/Quality Assurance Dec 13 – July 15 Insure4Retirement ¨ Listening to calls completed by Insure4Retirment for Quality assurance purposes. ¨ Written and verbal communication of results. ¨ Meeting deadlines set by the business. ¨ Strong skills in use of computer software including but not exclusive to: Word/Excel/ Power point.
Call Auditor/Compliance July 13 – Dec 13 Insure4Retirement ¨ Listening to calls completed by Insure4Retirment for Quality assurance purposes. ¨ Written and verbal communication of results. ¨ Meeting deadlines set by the business. ¨ Strong skills in use of computer software including but not exclusive to: Word/Excel/ Power point.
Call Centre Agent Sept 12 – July 13 Insure4Retirement ¨ Receiving calls from customers for a multitude of reasons ranging from buying a policy, renewing a policy to making a complaint. ¨ Processing of payments by either direct debit or card. ¨ Communication both written and verbal to both the company and the customer. ¨ A strong customer focused role aimed at providing the best possible service. ¨ Strong skills in use of computer software including but not exclusive to: Word/Excel/ Power point.
Support Worker Jan 10 – Sept 12 Wessex Autistic Society ¨ Quite physical work aimed at providing support to children and young adults with developmental disorders. ¨ Responsible for the wellbeing of my charges – from cleanliness to supporting the learning of independence. ¨ I was responsible for the provision of medicines. ¨ Communication played a large role to both parents/peers and our charges.
Manager Assistant Jan 09 – Jan 10 Midlink Nursing Agency ¨ Interviewing and processing new candidates. ¨ Advertising our service. ¨ Developing the business and strengthen the relationship between the clients.
Security Officer Feb 08 – June 08 BAA (British Airport Authority) ¨ I worked at Heathrow Airport as control post security. ¨ A very physical role – working shift hours. ¨ Checking contractors/airport staff/airline staff. ¨ Checking baggage, vehicles and people for prohibited items. ¨ Observational security was a part of the role – monitoring boundaries to the airport. ¨ Controlling the entrances and exits to the controlled part of the airport.
Administrator July 07 – Feb 08 Midlink Nursing Agency ¨ Invoicing, and bank reconciliation. Controlling the entrances and exits to the controlled part of the airport. ¨ Organising shifts, including updating shifts in the system and calling staff to cover the shifts. ¨ Correspondence with both clients and staff by phone and e-mail. ¨ Setting up and updating clients and staff files. ¨ General office administration and ad hoc projects.
EDUCATION BACKGROUND Qualifications Period Educational institution BA (Public Services) Sept06-July07 Worcester University HND (Public Services) Sept04-July06 Brockenhurst College BTEC (Public Services) Sept02-July04 Brockenhurst College GCSE Sept00-July02 Homefield School
¨ I am hardworking, reliable, adaptive, and I enjoy challenge. ¨ I am constantly looking for ways to better myself as I am motivated by being successful and achieving my targets. ¨ I will actively seek opportunities within my work environment to help and develop my skill set. I am a fast learner. ¨ I am a team player and focused with a good sense of humour and am able to build great relationships with people I encounter. ¨ I enjoy travel. I have travelled around a lot of Europe and I have also been to India, America and China. SOCIAL WORK Camp America I worked as a camp counsellor in Philadelphia, U.S for 2 months. My responsibilities included ensuring the wellbeing of the young people attending the camp as well as organising and supervising various activities. India I volunteered with UNICEF for a couple of months over the summer of 2006. I was based in Bihar India – my responsibilities included testing water pumps for various naturally occurring poisons and contaminants. INTERESTS Travelling, Rugby, Reading
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