Employer : Sky
Job Title : Customer Service Agent
Date : To Present
Duties : To maintain good customer and client relations, making sure they understand all aspects of their products and services, and trying to add value and a positive experience to every customer that I speak to.
Employer: Delta Force
Job Title : Assistant Manager
Date : 2009-2011
Duties : My responsibilities include managing the team of marshals that work under me and also to keep them trained to the highest standard possible. Also I am responsible for entire aspect of the customer’s day at paintball, including running games, doing stock checks, working the till and managing the centre whilst dealing with any complaints or suggestions of customers looking after young players and handling any issues such as injuries or arguments.
Employer : Delta Force
Job Title : Staff trainer / Senior Marshal
Date : 2007-2009
Duties : My responsibilities include managing and assisting the team of marshals that work under me and also to keep them trained to the highest standard possible. Also I am responsible for training new marshals and trial marshals in all aspects of the job, including both running games and all other duties involved. I have also created a training report for use by trainers to assess marshals which is now used throughout the company.
School : Open university
Date of Attendance : 2010-2011
Qualification : Health sciences : HNC/D - B
School : Jewel and Esk
Date of Attendance : 2008-2009
Qualification : Media and Television : HND - A
School : West Lothian
Date of Attendance : 2007-2008
Qualification : Media and Television : HNC - A
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