该外籍人才来自【沃德国际人力资源】的外教库 | |||
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外教简介
09/2014–Present Tutor of the English Language
Self Employed, Abovyan (Armenia)
▪ Teach the English language thoroughly
▪ Assist schoolchildren to improve their knowledge of English
▪ Prepare students for university entrance test-exams of English (written)
▪ Prepare students for university entrance exams of oral English
09/2015–01/2017 Account Manager
McCann Erickson LLC, Yerevan (Armenia)
▪ Answer local and foreign clients' inquiries;
▪ Meet and liaise with clients to discuss and identify their advertising requirements
▪ Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/ or opportunities within or related to the project
▪ Ensure that all processes and procedures are completed and quality standards are met
▪ Provide regular two-way communication between a client and team, to provide strong team representation and set proper client expectations
▪ Understand the company capabilities and service, and effectively communicate all the proposals to a client
▪ Present daily, weekly and monthly financial reports and calculations
▪ Present creative work to clients for approval or modification
▪ Report to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis
06/2015–09/2015 Event Sales Manager
Telecodays Event (represented by Aither LLC), Yerevan (Armenia)
▪ Conduct market research to identify leads for the event and maintain the database
▪ Conduct negotiations with prospects and sell sponsorship packages to them
▪ Liaise with attendees to ascertain their precise event requirements
▪ Handle attendees queries and troubleshooting
▪ Take active participation in team meetings
▪ Closely collaborate with other team members including the assigned Administrative Assistant.
05/2014–05/2015 Call Center Consultant for "Orange Armenia" (outsourced employee)
Lugera & Makler LLC, Yerevan (Armenia)
▪ Fix customer problems at first contact and transfer non-resolved problems as complaints to
9/12/17 © European Union, 2002-2017 | http://europass.cedefop.europa.eu Page 1 / 3
Curriculum vitae Sona Tovmasyan
troubleshooting supervisor
▪ Provide general information (offers, services, tariff plans, promotion etc), reply to balance and invoice queries, and bring technical assistance to customers
▪ Update customer database during customer contact
▪ Inform customer about the new offers and services
▪ Inform customer about the complaint status and resolution
▪ Carry out satisfaction inquiry campaign established by quality team
▪ Apply retention and customer loyalty during all contact
▪ Carry out retention and loyalty campaign established by retention and loyalty team 12/2015–12/2015 "What a is startup and how to set it up?" (training)
Microsoft Innovations Center, Yerevan (Armenia)
10/2014 "Telesales" (training)
Orange Armenia, Erevan (Armenia)
04/2014–04/2014 Pedagogy At School (training)
N6 School after A. Vanoyan (on behalf of Yerevan State University), Abovyan (Armenia)
09/2010–05/2014 Bachelor's Degree of Linguistics and Cross-cultural Communication
YSU, Romance and Germanic Philology, Yerevan (Armenia)
The Language of Law: a Cross-cultural Analysis of Structural
Characteristics (graduation paper)
YSU, Yerevan (Armenia)
The Differences and Similarities of British and Armenian Newspapers (term paper)
YSU, Yerevan (Armenia)
09/2000–06/2010 Secondary School N6
Abovyan (Armenia) 亚美尼亚 商务签 求职地不限 薪资要求11k 最好北京附近 一周内可以来 |
wj32008243 中介费:6000元
国籍: 其他 求职意向: 教师
学历: 本科 期望薪资: >11000(Yuan/M)
到岗: 越快越好 意向地点: 不限最好北京附近
wj32004527 中介费:7000元
国籍: 南非 求职意向: 教师
学历: 专科 期望薪资: >11000(Yuan/M)
到岗: 越快越好 意向地点: 大都市 北京 大连 苏州深圳等
wj32002660 中介费:6000元
国籍: 其他 求职意向: 教师
学历: 未知 期望薪资: 3000-4000(Yuan/M)
到岗: 越快越好 意向地点: 苏州或附近城市
wj32000559 中介费:6000元
国籍: 其他 求职意向: 教师
学历: 本科 期望薪资: 6000-8000(Yuan/M)
到岗: 越快越好 意向地点: 南京或附近城市
wj31999719 中介费:7000元
国籍: 美国 求职意向: 教师
学历: 博士 期望薪资: >15000(Yuan/M)
到岗: 越快越好 意向地点: 南京或附近城市