Employment & Work Experience:
The Royal Navy.
Peterborough, May 2014 - Present
Position Held: Logistics HR Manager
- Foremost, a Royal Navy Logistics Manager responsible for hundreds of Armed Forces personnel is a leader. I was primarily concerned about the welfare of others; handling their legal, pay, travel and career issues. It was my job to optimize the ship’s clerical systems and as the ship’s trusted expert, I would advise everyone from the newest recruit to the Captain on personnel matters. When the ship went into action, I worked tirelessly alongside my crewmates as an Incident Board Operator, passing vital information on to the damage-control teams who protect personnel from the risk of fires and floods.
Virgin Media Inc.
Essendine, January 2014 – June 2014
Position Held: B2B Voice Provisioning
- As a member of the telecommunications department, I adapted quickly to the duties expected of me. I would oversee the day to day running of the client database and back-office IT system. I saw a vast improvement in my knowledge of telecommunications, engineering and the broadband industry.
- My positive manner was needed to contact new clients, make logistical arrangements and maintain existing relationships. My input helped meet weekly and monthly revenue targets.
IGO4 Insurance Limited.
Peterborough, February 2014 - Present
Position Held: Motor Insurance Advisor
- A temporary member of a multi-skilled team selling insurance policies and ancillary products that meet the customer’s needs, in order to achieve sales and service targets.
- It involved adherence to call scripts and processes in accordance with FCA regulations to remain industry compliant.
RSA Insurance Group plc.
Peterborough, September 2013 – January 2014
Position Held: Insurance Customer Manager
- I acted as the first in-bound port of call for technical and complex insurance claims or complaints within my own authority limit.
- I would also process work, utilising in-house technology, at the designated levels in order to achieve productivity targets and deliver the relevant brand promise to customers.
Xinyu University,China Education Association for International Exchange (CEAIE)
Jiangxi Province, September 2012 – June 2013
Position Held: University Lecturer in the Foreign Language Affairs Department
- A dedicated, leading member of the Foreign Languages Department. I coordinated several University grades, right through to the graduation period. Senior management tasked me with formulating a unique long-term strategy and to remain flexible, despite the various human resource barriers.
- My normal routine entailed weekly lesson planning and overseeing all examination arrangements.
Education:
Newcastle Business School at Northumbria University (2008-11)
BA(Hons) Business with Economics - (2:2) Lower Second Class Degree
Bourne Grammar School (2001-08)
280 UCAS points in History, Biology, Economics, Business Studies and General Studies
- GCSE English Literature A
- GCSE English Language B
(11 x GCSE grades, A to C)
英国外教， 本科 TEFL证件齐全，在江西大学教过。
