January 2015 - On-going
Team Co-ordinator Accounts Receivable - NSW Dept. of Education and Communities Shared Service Centre
• Manage a small team of staff in providing customer service and first level support on Accounts Receivable matters using the SAP System
• Provide constant training and support for team members.
• Guide customers in correctly invoicing external business partners.
• Provide revenue management advice/account information to customers and external debtors respectively.
• Conducted formal group training sessions for administrative staff from schools in using the SAP system.
March 2014 – September 2014
English Tutor – private tuition
• Provided 1 on 1 tutoring for individuals of a Chinese background(mainly young adults) in learning English
• When necessary able to use Putonghua (Chinese) to explain particular concepts and relate/translate back to English
• Explained terms in a simplified manner so that individual understands meaning and usage of particular words/sentences.
• Encourage and patiently work with individual to improve pronunciation and overall English speaking ability
January 2014 – September 2014
Team Leader – NSW Dept. of Education and Communities Shared Service Centre
• Provided direction to staff regarding answering queries related to the SAP system and its functioning within the department
• Managed a team of staff in providing customer service and guiding user’s in using the SAP Finance system
• Co-ordinated staff and managed their leave(e.g. sick leave, holiday leave) as well as other Human Resource and Training matters.
• Rostered and managed staffing including working hours as well as morning and lunch breaks
• Updated staff with new information with regards to using the SAP system.
September 2013 – January 2014
Customer Service Co-ordinator NSW Dept. Of Education
• Provided direction to staff regarding answering queries related to the SAP system and its functioning within the department
• Provided regular individual and group training to staff on using the SAP system and any new functionality in the system
• Supported Team Leaders in supervising and providing direction to staff
• Liaised with other business units within the contact centre.
12 July 2013 – 26 July 2013
Funds Management Co-ordinator NSW Dept. Of Education
• Performed daily reconciliation of bank accounts and investigated any unreconciled transactions
• Supported Team Leaders in supervising and providing direction to staff concerning funds management and reporting
• Checked and authorized daily banking of cheques
March 2013 – September 2013
Senior SAP Support Analyst – NSW Dept. of Education & Communities
• Provide advice, direction and assistance related to any system errors, functionality or technical difficulties within the SAP.
• Use the BMC Remedy System on a daily basis to log and/or escalate enquiries/issues.
• Trainer for Remedy system being implemented throughout the Shared Service Centre. Conducted training sessions for departments within Shared Service Centres across different locations.
• Co-ordinated End of Financial Year 12/13 requirements for Shared Service Centre while performing SAP Support Analyst duties.
12 September 2011 – 1 March 2013
Senior Customer Service Officer (SAP Finance) – NSW Dept. of Education & Communities
Duties:
• Provide advice, direction and assistance in SAP functions (Finance) to Dept. of Education & Communities customers.
• Provide enquiry and referral data to assist in the preparation of reports
• Assist with the production of reports in SAP indicating commitments/expenditure against cost centres
• Assist vendors, follow-up outstanding invoices and payments
• Work to specific Key Performance Indicators in a team to ensure Resolution Targets are reached
• Constructing, refining and updating the SAP Self Help Guides which are published on the DEC Intranet for use.
October 2009 – 11 September 2011
Customer Service Officer - Meadowbank College of TAFE (College Services)
• Provided SAP support and training to colleagues, teaching sections and management
• Performed procurement of goods for the sections at TAFE
• Accounts reconciliation.
• Constructed monthly financial schedules for the accrual of invoices and agency-staff payments
• Prepared financial schedules and other reports for year-end auditing.
• Performed financial duties effectively and fully within a limited time frame - Month end and Financial year end
• Trained other staff in financial duties
September 2009 – October 2009
Telemarketing - Hospitality Marketing Concepts
• Marketed and sold Hotel Accommodation Packages to companies and private individuals
• Represented 5 star Hotel companies such as Crown Plaza and Holiday Inn
• Sold Hotel Packages not only to clients from Australia but Asia wide.
• Communicated effectively to managers in large organizations such as Laing O’Rourke.
Achievements
• Bachelor of Business with a High Distinction in Network Enterprise Architecture.
• Distinctions for Accounting Principles, Managing People, Marketing Foundations, Programming Fundamentals, Networking Essentials, Strategic E-business technologies, Collaborative business processes, Web Systems, E-commerce, E-project, and Managing Electronic Business Processes.
• Obtained Scholarship in 2014 through Confucius Institute and studied Chinese at Suzhou University
Referees
2014 Confucius Institute Scholarship (Chinese
Level 4 Class) – Suzhou University
2012 Chinese Proficiency Tests Level 2 & 3
2011 Statement of Attainment in Aboriginal Cultural Education
2011 Certificate IV Chinese Mandarin Studies
2010 Certificate IV in Frontline Management-Distinction
2008 Bachelor of Business - University of Technology
(Majors: E-business and Information Technology)
.
2004 Higher School Certificate - Cherrybrook Technology High School
UAI: 92.05
