January 2013 – February 2014 Presales – Sales – BA/BI Consultant - TBHDATACONSULT AS, Oslo, Norway
• Business Intelligence support of Small - Medium Enterprises in the Norwegian market, accredited SAP Crystal Server Reseller with access to marketing resources, product information, and registration of deals.
• Attending routine sales training and webinar participation in order to increase sales.
• Technical aspects include assisting SME companies adopt BI by providing knowledge, installation and implementation of new systems through the following:
Main responsibilities:
• Establish existing data mining tools needs to match business needs
• Establish data source protocols of data capture, processing and transfer
• Work on Use case diagrams and business requirements as well as tool selection vis a vis analytics.
Key Achievements:
• Sell a couple of days consulting to help install the platform (test environment)
• Secure the sale of Crystal Server and Crystal Reports
• Secure more consulting revenue for you in the future (full installation + on going additional support)
July 2010 – December 2013 PART-TIME TECHNICAL SYSTEMS ANALYST, IDENTITY TRUST CIC, Oslo, Norway
Company focuses on delivering projects to clients by creating a specification for with the aim of making it into a standard for the
systematic discovery of policies.
Main responsibilities:
• Projects proposal assessment and management – reporting, monitoring, budgeting and evaluation in area of environmental and safety management programs; meeting with clients to determine requirements; working with clients to define the scope of a project.
• Planning timescales and the resources needed; clarifying a client's system specifications, understanding their work practices and the nature of their business; travelling to customer sites; liaising with staff at all levels of a client organization.
• Defining software, hardware and network requirements; analysing IT requirements within companies and giving independent and objective advice on the use of IT.
Key Achievements:
• Assisting in running of projects. Tasks involved: Develop and implement the most efficient and cost-effective solutions-
• Evaluate system specifications for business requirements.
• Develop and prepare solutions, ability to manage business and technical relationships with internal and external clients.
January 2001 – October 2009 Technical Account Manager / Consultant NASTIC AS, Oslo, Norway
• Oslo IT Company for support and software development for commercial clients, large and small, in a range of business environments.
• Value-adding, IT support and software development and were experts in computer hardware and software, networking, databases, and all areas of IT support
Main responsibilities:
• Worked in the IT Network Services department resolving internal customer and supplier queries.
• Day to day Network support issues, through call tracking, communication and escalation where appropriate.
• Used broad knowledge of IT Infrastructure systems (Server OS, Desktop OS, Client devices, LAN technologies, WAN technologies and Remote Access technologies to troubleshoot and resolve issues in a timely manner or redirect to the appropriate team as required.
Key Achievements:
• KPIs, regarding fault calls and route cause analysis and proactively reducing them.
• Tasks also included carrying out daily checks regarding backups and network health. Helped to promote a “knowledge share culture” within the team by partaking in cross training workshops and maintaining a disciplined document management attitude.
2012 Masters in Business System Integration(with SAP) - Brunel University
2009. B. Sc. (hons) in Multimedia Technology and Design Brunel University, London,.
2005. Diploma in Multimedia Design Noroff Instituttet, Oslo, Norway
2005. Diploma in Communication Noroff Instituttet, Oslo, Norway
2003. Diploma in Web design IT-Akademiet, Oslo, Norway
