The Fair Trade Practice - July 2013 – June 2014
Location – Fareham, Hampshire UK
Role – Claims Handler
Responsibilities: To ensure application forms are chased and turned into received cases, maximise referrals from your pipeline cases, provide updates as required to your customers and to help catalyse a conclusion to the mis-sale claim where required (problem solving, document chasing, etc), communicate offers of compensation to customers, to explain timescales and next steps, and to chase collection of monies where applicable, ensuring a high level of professionalism and sales fall within Ministry of Justice guidelines.
September 2012 – June 2013 - Moved back to UK from China to focus on my University course and home study.
Guangzhou University of Auto-Technology & Almayca Language School - March 2009 – September 2012
Location: Guangzhou, China.
Role: Teacher English Oral Conversation - Business Economics & International Trade.
Responsibilities: To teach English Major students aged 19-22 in classes of between 10-40 students, in accordance with University & School curriculum courses, programmes and material, to support, encourage, motivate and build confidence within each student, to improve ability in communication, pronunciation, and understanding of spoken English. Taught graduate courses in applied linguistics and second-language teaching methodology. Taught undergraduate courses in EFL in all skills and at all levels. Taught integrated skills academic English, special interest courses, study abroad preparation and film studies. Taught cross-cultural psychology in short-term exchange program.
Porto Antigo Group - May 2007- December 2009
Location: Santa Maria, Sal, Cape Verde Islands.
Role: UK Sales Manager
Responsibilities: To sell new build properties off-plan to European clients, maintaining a high standard of presentation at all times, manage and qualify enquiries either walk in or via email, assisting in translation of Legal Documentation from Italian to English, promote location, benefits and potential of new build development, arrange and accompany area tours and site visits, negotiating offers and securing deposits on plots, achieving and exceeding monthly sales targets, provide progress reports to International Sales Manager based in Italy, ensuring a high level of professionalism and customer service at all times.
Archers Independent Estate Agents Ltd - May 2003 - May 2007
Location: Lee-on-Solent, Hampshire UK
Role: Managing Director
Responsibilities: To manage and motivate sales team of 4 in all aspects of Estate Agency on a daily basis, ensuring a high level of professionalism and customer service is maintained at all times, setting and achieving monthly listing and sales targets, organising promotion and advertising for the company, maintaining high standard of presentation within our High Street offices.
Barratt Homes Southern Ltd - January 2002 - January 2003
Location: Priddys Hard, Gosport, Hampshire UK
Role: Sales Negotiator
Responsibilities: To sell new build properties off-plan, maintaining a high standard of presentation at all times within the sales show home based on site, manage and qualify enquiries either walk in or via telephone, promote benefits and potential of new build developments, negotiating offers and securing deposits on plots, lias with solicitors to ensure 28 day exchange of contracts, achieving and exceeding monthly sales targets, provide daily progress reports to area Sales Manager, ensuring a high level of professionalism and customer service.
Blakes Independent Estate Agents - September 1996 - December 2001
Location: Gosport, Hampshire UK
Role: Sales Negotiator
Responsibilities: To manage and qualify enquiries either walk in or via telephone, arrange and accompany property viewings, negotiating offers and setting up sales, weekly sales chasing to monitor progress of sale, ensure a high level of professionalism and customer service, promote benefits and services of the company at all available opportunities, achieving and exceeding monthly sales targets.
CRS Specialised Building Services - May 1982 - August 1996
Location: Gosport, Hampshire UK
Role: Surveyor/Works Manager
Responsibilities: Carry out site visits to residential property to determine remedial works required, compile reports and quotations, organise and schedule works programme as necessary, ensure works carried out efficiently on schedule and within budget, order materials and stock control.
Southampton University October 2014
2 year Diploma in Psychotherapy and Counselling
Southampton University September 2013
1 year Diploma in Hypnotherapy and Counselling Skills
Patong International Language School February 2010
International TEFL Course teaching of Thai language and culture.
The International TEFL Training Organisation February 2010
120 Hour TEFL Certificate
Southampton University October 2002
Bachelor Degree in Psychology
