WORK EXPERIENCE
Position Personal English tutor
Company’s name
Period / City / Country 06/2010 - 05/2014 /Kyiv/Ukraine
Responsibilities developing course plan
Planning and delivering lessons
Providing and marking an appropriate feedback on written and oral answers
Taking over control successful passing English school tests
Developing games and creative methods to increase student's vocabulary
WORK EXPERIENCE
Position Front Office Supervisor
Company’s name President Hotel Kyiv 4*
Period / City / Country 10/2013 - 03/2014 / Kyiv / Ukraine
Responsibilities managing shift's working process
solving problems and respond to the guest's complaints
monitoring group's check-in/check-out procedure
preparing night reports
answering telephone requests
meeting guests
making and cancelling reservations etc.
WORK EXPERIENCE
Position Front Office Agent (Receptionist)
Company’s name President Hotel Kyiv 4*
Period / City / Country 10/2011 - 10/2013 / Kyiv/ Ukraine
Responsibilities Meeting guests
making and cancelling reservations
check-in/check-out procedure
compiling guest’s bills
taking payment
ordering taxis for guests
fulfilling other guest's requests
solving conflicts with guests etc.
WORK EXPERIENCE
Position Manager assistant
Company’s name Travel Agency "Energotour"
Period / City / Country 05/2008 - 08/2008 /Kyiv/Ukraine
Responsibilities Customer’s questions answering
working with conflict clients
helping in group’s work
developing and monitoring company's web-site
assisting manager, provide any help they needed
EDUCATION-Institution Specialization Duration,
years Year of graduation/City/ Country
Taras Shevchenko National University Geography - Foreign Tourism 5 2011 / Kyiv / Ukraine