RESPONSIBILITIES
• Co-ordinate all arrangements for the independent reviews of all children looked after as defined by the Children Acts 1989 and 2004, whilst ensuring confidentiality at all times in accordance with data protection statute
• Fulfil the full range of client-facing administrative services on behalf of a busy social work team, including
o logging the high volume of referrals made to the department via e-mail and telephone
o managing allocations of cases to social work staff and supporting them to maintain up-to-date and accurate case notes
o handling specific referrals including CafCass, SEN, Probation, Missing Families, NHS, Mash Checks, Housing Reports, Egress, EFax, F78Referrals and F87Referrals
o using the “Mosaic” framework to create records of families and allocations
o managing the provision of a translation service for social workers using “DaLanguages”
• Liaising directly with professionals internally and externally, including police officers and professionals in the health and education sectors
• Managing the provision and maintenance of sensitive client data including
o analysing information and providing that to social work staff, flagging child protection issues as appropriate
o using spread-sheets to archive records
Mail operative 2017 – 2018
Swiss Post, Oxford Circus, London
RESPONSIBILITIES
• Processed and delivered post to clients accurately and timeously, meeting specified deadlines and ensuring client signatures were taken as appropriate
• Answered queries received from clients by e-mail and phone, and resolved these to ensure client satisfaction
• Ensured a safe working environment by
o loading and unloading items onto a forklift for clients
o scanning all items by x-ray before processing
Teacher of English as a Foreign Language 2015 – 2017
Beijing, China
RESPONSIBILITIES
• Planned, prepared and delivered lessons, resources, tests and examination papers to a range of classes and age groups, following the curriculum that the school provides and using a range of audio and visual media
• Marked and provided appropriate feedback on oral and written work to pupils, as well as updating parents on children’s progress
• Fulfilled a broad range of administrative duties, such as maintaining student registers
• Developed, planned and supported social and cultural activities including sports competitions, school parties and dinners, school trips and summer and winter camps
• Attracted new parents and students by performing open class demonstrations of all aspects of what the school could offer
Telesales Operative 2012
BT Call Centre, Old Street Station, London
RESPONSIBILITIES
• Fulfilled all telesales duties on behalf of BT, including making over 100 cold calls a day to
o attract new customers and follow up leads
o encourage existing customers to maintain or upgrade their broadband package
o answer any queries and resolve any issues from existing or potential customers
• Maintained a friendly and can-do attitude in order to ensure the highest levels of customer satisfaction in phone transactions
• Coached new employees in business processes, targets and responsibilities and supported new interns to understand the business while undertaking work-shadowing
