Employment Experience:
Specialist 2012-Present - Apple
Primary responsibilities:
Customer support and troubleshooting. Computer device maintenance. Customer experience
IT Client Solutions Consultant 2015-Present – HiHR
Support clients and end users with solutions for their IT needs.
Maintain system software, databases and networking.
Installation and troubleshooting of new and existing systems.
Travel as needed to client sites.
Budget approvals and customized work proposals
Other tasks as necessary.
IT Support Specialist 2014-2015 - Lanakila Pacific
Primary responsibilities:
Support across multiple locations and departments.
Network Administration - Installation/configuration, operation, and maintenance of systems hardware, software and
related infrastructure.
Hardware maintenance and troubleshooting.
Configuration and support for networking - switches, cabling, wireless infrastructure.
Technical research and development. Ensuring that system hardware, operating systems, software systems, and related
procedures adhere to policies and procedures.
Assisting project team with technical issues which include such activities as research & development
within the project life-cycle; technical analysis and design; and support of operations staff in testing pre- implementation
and roll-out of complete, complex IT solutions.
Accountable for the following systems: Windows and VMware systems.
Application systems that support Asset Management. Ticketing system, end user support and systems monitoring.
Director IT - 2009-2012 - Ko’olauloa Community Health and Wellness Center
Primary responsibilities:
Director of the IT department for a growing medical facility across 3 locations.
Departmental budgeting. Purchasing of organizational servers, hardware, and software. Interviewing, hiring of support
staff and contractors.
Effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software and related
infrastructure.
Contingency planning. Developing, implementing policies and procedures.
Meeting with board members to report on the IT needs and issues within the organization.
Application Software Analyst 2006-2009 - Brigham Young University Hawaii
Primary responsibilities:
Departmental technical resource, network, hardware and software troubleshooting and employee training.
Supervising and training students/technical assistants – creating online web forms, department newsletters and web site
using Drupal, Photoshop and Dreamweaver. Performing maintenance, modifications on existing HRMS systems.
International:
Philippines -
Technical skills:
Network administration - router configuration, DHCP, Static, Firewalls, NAT, wireless technologies.
Microsoft Active Directory, Workgroup, Domain Controller, scripting/ profiles / directories.
PHP, SQL, HTML, CSS. PeopleSoft PeopleCode, PeopleTools, Java, JavaScript, Perl, C++. MySQL,
Oracle, Windows, Access, Microsoft Word, Excel and Powerpoint. Microsoft Windows, Linux, Macintosh
OSX. A+Hardware and A+ Networking, Redhat Linux, Oracle Peoplecode I&II, Oracle Peopletools I&II
现在在夏威夷， 有十年的商务签
