聘外易

Present – 2009 Protocol Lecturer, London. Id no: 10148613 Freelance Lecturer for colleges of F.E. in London. Lecturer: responsible for lecturing to class sizes of 6 to 30+, Design & develop teaching and training materials, teaching students, assessing etc. Technologies: Sage 50 Accounts, Novell Network, Windows, MS Office, Subjects taught: English for Business, GNVQ: Business Studies, GNVQ Finance and Accounts, GNVQ I.T.

2009 – 2007 MSR Software FZE, U.A.E. Training Manager responsible for overseeing successful business and culture change via change culture/technology implementations for retail banks in UAE. e.g., AML, KYC, risk, compliance, payments software, getting to know client requirements, developing training methods and effectively executing the programme. Business analysis and change: analysing current practices and implementing better and improved processes throughout the organisation. Managing training delivery: rolling out all training across UAE and Africa. Training carried on a group basis of 8 – 12 people, from beginner to management levels, testing software, formal training and induction sessions, ad-hoc workshops, some 1-1 with senior management. Train the trainer: ensuring all training of staff are consistent in delivery of content. Needs Analysis: customising and tailoring training materials and delivery to organisational needs and specifications. Technical authoring training materials for the content, business processes, guides, and end user support through 1st, 2nd and floor walking. Technologies: Bespoke in house bank financial software including EPOS.

2007 - 2006 PricewaterhouseCoopers, London, UK. Senior Coach responsible for IT change management – train users on in-house portal implementation. Users consisted of: trainers, partners, directors, managers and other office staff.
Training delivery via 1-1 coaching and group workshops of no more than 6 people. Sales and increasing awareness of IT system. Technologies: SAP CRM.
2006 – 2005 IBM/Barclays Bank, Cheshire, UK. Training consultant responsible for Change/Technology implementation roll out, training delivery: offering of training workshops for management, banking cashiers and admin staff and in house bank trainers. Testing of hardware and software due for implementation. Floorwalking support. Author and update training guides as and when required. Business analysis.
Technologies: Barclays banking system, CRM.

2005 – 2004 HP/Nestle, Orbe, Switzerland. Training Project manager responsible for training delivery of train the trainer and sales training workshops. Author for process and training guides and development of train the trainer course.
Technologies: Documentum, W2k, XP, Citrix, Oracle, Siebel CRM.

2004 – 2003 EDS/DWP, Manchester, UK. Training Lead for North West UK. Change/implementation for North West call centres responsible for rolling out of Customer call centre in Manchester and Liverpool. Overhaul and change work practices from office/paper based to call centre set up. Manage change through coaching 1:1, training of trainers, management, and staff. TNA, training in groups, testing of hardware and software, author for process and training guides. Soft skills training delivery. Technologies: Avaya/Vantive call-centre technology, Siebel CRM, customer services.

2003 - 2002 Vignette, Maidenhead, UK. Training consultant responsible for presenting hands-on training courses on content management system. Training delivery to trainers/techies/end-users of the system: both clients & integration partners. Technologies: Citrix, RDBMS, Oracle, SQL [Server], ODBC, Tcl, HTML, ASP, UNIX WIN: NT/2k/Server.

2002 – 2001 Siemens/Home Office, Croydon, UK. Training consultant responsible for full life cycle of technology rollout. Business analysis, user acceptance testing of application, technical authoring of process and training materials, end user training, helpdesk support, floor walking, train the trainer. Technologies: Bespoke in-house software, CRM, customer service.

2001 – 2000 B2B Inc., London. Training Project lead responsible for the set up of training department for City brokerage [trading floor - order management system]. Business analysis, process flows, procedures, guides, developing training and material, user acceptance testing, training, train the trainer, and end user support. Formal training, workshops, 1-1 deskside and floorwalking, formal sales training for IT system: Cross border securities, (equities) order routing, order execution, settlement/operations. Technologies: Financial bespoke trading software [Blotter], TCP/IP, SWIFT, Siebel CRM, CISCO – [configuring router for software implementation], NT, Oracle, UNIX & Citrix.

2000 – 1999 Morgan Stanley Dean Witter, London. Trainer responsible for training/coaching on in-house banking systems and products within the equities department/trading floor. Set up of modular training programme for cross training of banking staff: business analysis, writing materials et al. Formal training via classrooms – groups of up to 12 people. Technical authoring [procedures, material, exercises, QRG’s]. Responsible for organising and scheduling training, TNA, Floor walking, deskside training and support on trading floor, Train the Trainer. Technologies: in-house banking bespoke system software, Documentum, MS Office and Outlook, Windows 95/NT/2000/XP, Lotus Notes R5.

1999 – 1998 The London Business School, London. Trainer responsible for training in groups and 1:1 to trainers, directors, managers, secretaries and MBA students. Design and develop training materials, TNA, Course scheduling, bookings, and related administration. Supporting end users on financial trading applications. CBT. Technical Author for SQL server procedures manual. Technologies: Dow Jones Interactive, ProQuest, Reuters and Bloomberg trading terminal, Lotus Notes R5, MS Office & SQL.

1998 - 1995 Education Lecturing Services [F.E.], London. Lecturer: responsible for lecturing to class sizes of 6 to 30+, Design & develop teaching and training materials, teaching students, assessing etc. Technologies: Novell Network, Windows 95, MS Office 97, the Internet. Subjects taught: English, GNVQ: Business Studies, Finance & Accounts, I.T.

1995 - 1994 The Langham Hilton, London. Accounts Receivables Clerk: responsible for invoicing and billing of guests. End of week/month reconciling of accounts. Technologies: SAP AR.

2014 IAB Computerised Accounting for Business.
2014 IAB Sage 50 Accounting.
2013 ILM Leadership and Team skills.
2010 APM PRINCE2 Project Management.
2010 Comptia Server+ Certified.
2010 OCR NVQ IT User.
2007 BA Hons Business Administration, University of Greenwich.
2004 Certificate in Education, University of Greenwich.
2003 NLP Business Practitioner & Coach, London.
2000 Lotus Notes 5.0 End User.
1999 Computeach International Applications Programming.
1998 CITY & GUILDS NVQ Training and Development Further and Adult Education Teachers Certificate, London.
1998 CITY & GUILDS NVQ TDLB D32 and D33 Assessor Award.
1994 Higher National Diploma in Hotel, Catering and Institutional Management.

An ex-security cleared professional trainer/coach/training project consultant/manager/lecturer with core competencies in managing business/culture change, business analysis, end-to-end training projects and technology/culture implementations and the development and advancement of people. I have a passion for teaching and training people of all disciplines internationally.