Operations Manager
Apex BPO, Portland, Oregon Aug. 2012 – Present
• Started & managed a U.S. company for an International Investment Group from pre-startup through 3 years of growth.
• Grew company from zero profits to over $2.3M in annual sales over a 3 year period.
• Optimized several law firms, including a Spanish speaking firm, by moving them to near paperless organizations thus
reducing time per case and permitting the attorneys to take on an additional 20% more clients.
• Established efficiency and professionalism processes that reduced necessary staffing by 34%.
• Reduced Training time of new employees by 2 weeks and increased new employee retention by 40%.
Business Consultant, Business Manager
Matulich Business Solutions Group, North Las Vegas, Nevada Jul. 2009 – Aug. 2012
• Created University Level Curriculums for Business English programs for 2 different Mexican Universities.
• Worked as Operations Manager for a University successfully restructuring the administration processes, structures,
and profitability focuses which resulted in an increased enrolment of 46% over the previous year.
• Established a Mexico call center for an American company.
• Increased efficiencies in shipping logistics and handling for a major Mexican retailer thus reducing losses by 22% and
increasing profitability by $715K in a 3 month period.
Assistant Store Manager – Operations and Sales
Officemax, Portland, Oregon Feb. 2007 – Apr. 2008
• Moved store’s projected loss of $200K to a positive profit of $900K totaling $1.1M in increased profits.
• Consistently exceed sales plans by an average of 32%; moving the store’s ranking from 8th to 1st.
• Developed community marketing campaigns gaining the loyalty and consistent patronage of over 45 new businesses
and government clients.
Senior Inbound Sales Support Supervisor
Comcast Cable Communications, Beaverton, Oregon Jul. 2003 – Jan. 2007
• Hired as sales specialist but quickly moved to Sales Team Lead then to a Department Supervisor.
• Local site manager for the rollout of 6 new products and services.
• Completely redesigned the training material and curriculum for the sales and other departments thus reducing new
hire training time down from 6 weeks to 3.5 weeks while increasing new hire retention.
Bachelor of Science in Business and Management
Savannah River College (Augusta, Georgia) 2005-2008
Special Courses Included:
• Adv. Leadership & Management
• Competitive Strategy
• Contract Law
• Strategic Business Data Analysis
• Business Process Optimization
• Entrepreneurship & Business Dev.
